Domestic & Overseas Travel Notification
As you may already know, FALCON is the neural network that scores transactions for both our credit and debit cards. If a high enough score is reached, the card may be blocked. Out of area and overseas transactions sometimes drive that score up.
To help prevent this from happening, we memo your accounts on the card processor and Suncoast systems. The card processing employee who reviews the fraud scores should read these comments before actually blocking the card.
Please confirm your travel information and card information. If you have not listed an area or country that you plan to visit, please let Suncoast know by calling 1-800-999-5887.
The representative(s) you speak with will complete a travel notification form that will reach the necessary areas. The representative will also have a couple of friendly reminders and helpful phone numbers. For example:
Travelers: John and Jane Smith
Countries: Ireland, France
Cell Phone: 813-555-1234
Visa Cards: 1 debit card ending in 1234
ATM Cards: 1 ATM card ending in 1234 and 1 ATM card ending in 5678
INFORMATION TO TAKE WITH YOU: FALCON Telephone Numbers - International and US: CREDIT Card:
1-727-556-9000 (Call Collect to Processor 24 hours/7 days) (In US=1-800-437-9392) DEBIT Card:
1-813-621-7511 (Call Collect to Credit Union) (In US=1-800-890-5097) Credit Union Hours:
M - F 7am-8pm and SAT 8am - 1pm VISA Assistance:
410-581-9994 (In US=1-800-847-2911)
Please do not hesitate to contact the Credit Union!
It is advisable to carry more than one credit and/or debit card when traveling overseas. Suncoast also offers Visa Prepaid Cards and Travelers Checks.
Here is a good link for safety tips and other travel information.